Logistics services

Fulfillment outsourcing

We take the entire order process off your hands, from receipt and storage to picking, packing and shipping. For food, FMCG, e-commerce and importers.

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Receipt, intake and inventory management

Pick & pack to your specifications

Shipping with your or our carrier

Returns processing included

What we do

Orders processed, deadline met

Service Pack takes the complete fulfillment process off your hands, from goods receipt and storage to picking, packing and shipping. We work with your systems or our own, and scale with your volume. Whether you process 500 or 50,000 orders per week: we deliver what was agreed.

Our approach is pragmatic and tailored. No expensive implementation projects, no minimum contract duration. You start when you want and adjust the volume when needed.

We see that many of our clients import their products from Asia. For those clients we handle not only the fulfillment, but also the unloading of containers directly after arrival in Rotterdam or Antwerp. Goods move in one flow from ship to stock, without an extra intermediary.

We manage your inventory through our own systems, so you always have clear insight into exactly what is stored with us. Because we set everything up on a custom basis with in-house expertise, specific requests for reports or online visibility are always possible. You ask, we arrange it. Outsourcing order processing means partnering with someone who scales with your volume and asks for no long-term commitments.

Receipt and intake

Goods are received, counted and immediately booked into your inventory.

Picking per item or order

We pick based on your order instructions — accurately and as agreed.

Packing to your specifications

Packing according to your house style, retail requirements or e-commerce standard.

Shipping via your carrier

We work with your carrier contract or arrange shipping for you.

Returns processing

Returns are received, assessed and processed back into your inventory.

Stock visibility

Real-time insight into your inventory via our reports and systems.

Process

How does fulfillment work?

Receipt

Goods arrive and are booked into your inventory.

Storage

Products are sorted and stored at fixed locations.

Pick & pack

Orders are picked and packed per your specification.

Shipping

Ready for your carrier or we arrange transport.

Combine with

Related services

Warehousing

Flexible storage space without long-term commitments. Combinable with fulfillment.

More about warehousing →

Repacking

Repackaging for new markets, retailers or seasonal packaging.

More about repacking →

Labeling

EAN, FNSKU, CE and multilingual labels. Quality control per batch.

More about labeling →

Outsourcing fulfilment: what does it cost and how do you start?

What exactly is included in fulfillment? What are the costs? And how do you know if outsourcing is the right step? Read the full article.

Read the article →

Frequently asked questions

FAQ: outsourcing fulfillment

What makes your fulfillment different from other providers? +

Two things. First, we combine fulfillment with co-packing, labeling, repacking and assembly at one location. Products can be repacked, labeled or placed in a display with us first, and then shipped directly. Second, we adapt our approach to the size of the client. Fulfillment for a business shipping multiple truckloads per day is a different model from a client shipping one product per day. We apply a working method that fits each situation, so both types of clients are well served.

Is there a minimum order size or contract duration? +

No. We work without minimum contract duration or fixed minimum volumes. You start when you want and scale up or down based on your order volume. No expensive implementation projects, no long-term commitments.

How does fulfillment work for food or FMCG products? +

For food and FMCG products we take shelf life, FIFO picking and retail requirements into account. We are Skal-certified and work in accordance with ISO 9001. Specific requirements per retailer or buyer are incorporated into our instructions.

What does outsourcing fulfillment cost? +

Fulfillment is highly varied in nature, which means a standard price list says very little. The best approach is to send us an email so we can schedule an appointment. We are happy to tell you more about what we do, and based on your specific situation we will give you an accurate price.

Can you combine fulfillment with co-packing or labeling? +

Yes. Many clients combine fulfillment with labeling, repacking or assembly. Products are first adjusted or given the right labels, then processed directly for shipping. All at one location, with one point of contact.